* Inventory management * Imaging of end user workstations (desktops and laptops) using Microsoft SCCM * New user setup including Active Directory account creation and Workstation deployment * Active Directory administration supporting moves/Adds/Changes for existing user accounts and assets * Account terminations and asset reclamation for outgoing employees * Proper maintenance of work queue (i.e., prompt, succinct updates of any/all tickets assigned to the workstation queue) * Coordinate with other workstation admins to make sure SLAs are being met in timely and accurate manner * Performs standard Service Desk functions and maintains a high level of customer satisfaction * Other duties as assigned
Education and/or Experience
* High school diploma or general education degree (GED) * Minimum 3+ years of experience supporting Desktop and Windows environments * Proficiency with imaging or automating desktop systems * Experience with Microsoft Bitlocker * Familiarity with ServiceNow a plus * Relevant certifications are a plus but not required (e.g., A+, MTA, MCSA, ITIL)
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