Help Desk Team Lead; WIN10
Schaumburg, IL

Job Description

Connection has a fantastic opportunity through our technical staffing division base out of our office in Schaumburg. We have acquired a new client that needs us to help support their helpdesk from our location.

We are looking for a Help Desk Lead. This is a contract opportunity that is expected to last 6+ months with an immediate start.

What we Offer:

* Benefits on the first of the month following 2 months of employment.
* Bi-weekly paychecks on W-2.
* Work Shift = Monday-Friday 7:00-4:00pm.

Who you are:

* Someone who can lead and mentor level 1 techs.
* Advanced troubleshooting knowledge in Windows 7/10.
* Strong technical experience with Office 365.

Job Duties:

* Be the point of contract to help desk analysts -- coaching them through their dealings with end client and technology.
* Provide a high level of customer and technical support to end users.
* Support will be predominantly be provided remotely and over the phone.
* Provide support over the phone for basic Active Directory, printer, hardware, software, and Office 365 issues.
* Previous experience in a help desk or desktop lead role is preferred.
* Certs and degrees are preferred; though not required.
* Ability to diagnose and resolve hardware, software, and printing issues relating to Windows 7/10.
* LAN/WAN, telecommunications, Active Directory Support experience.
* Previous experience providing phone support and remote technology to resolve user issues.
* Office 365 support experience.

Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.