Customer Support Specialist Tyler Technologies
Seattle, WA

Job Description

We are looking for a Customer Support Specialist to resolve product issues, feedback, and requests spanning a broad platform surface area on behalf of clients and stakeholders.

The Support Team is a diverse, high-performing group with broad charter to negotiate technical solutions for complex client problems. From coaching a client on a specific workaround to creating an automation workflow, you play a key and empowered role managing client success. In addition to our government clients and citizen users, our key partners and stakeholders include: Product Owners and Analysts, Data Analysts, Engineers, Account Managers, and Client Success Managers.

If you are driven by accountability and a deep sense of ownership, thrive on turning chaos into order, and care deeply about client success, we should definitely talk.

About Us

Our mission at Socrata, the Data & Insights Division of Tyler Technologies, is to help government use data more strategically and effectively in the design and delivery of their programs and missions.

Socrata has embarked on its next stage of robust growth as part of Tyler Technologies. On April 30, 2018, Tyler Technologies (NYSE:TYL), the leading provider of end-to-end information management solutions and services for local governments acquired Socrata, the market leader in making existing government data discoverable, usable, and actionable for government workers and the people they serve. The potential to layer Socrata's powerful data technology on top of Tyler's mission-critical line of business systems in more than 15,000 local government organizations will allow Socrata to provide data and insights on a scale that has the opportunity to fundamentally change the way local government understands their operations, uses their resources and serves their constituents.

Now is the time join Socrata, the Data & Insights Division at Tyler, and change your career trajectory!

Our data as a service platform and cloud-based solutions support the world's most effective open and internal data sharing programs at every level of government. Our clients include the US Federal Government; half of the US states and most major US cities and counties. That list includes states like New York, Texas, Massachusetts, Washington and Utah; cities like Austin, Seattle, Chicago, Los Angeles and New York City; Federal agencies like the Centers for Disease Control and Prevention (CDC), US Department of Commerce, the US Department of Transportation and the Centers for Medicare & Medicaid Services! Our select few non-governmental clients are ones with influence over government data policy, including the World Bank, the United Nations and the European Commission.

How We Act

At Socrata, how we act with each other and our clients embodies the core values and our code of conduct:

* We value big ideas and creative execution
* We build open and honest relationships
* We are results driven and accountable
* We celebrate success together
* We aspire to be remarkable
* We take individual responsibility for the success of every client

Do you share our values? Is this the kind of environment where you'll feel empowered to do your best and most meaningful work?

About Tyler

Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector - cities, counties, schools and other government entities - to become more efficient, more accessible and more responsive to the needs of their constituents. Tyler's client base includes more than 15,000 local government offices in all 50 states, Canada, the Caribbean, Australia, and other international locations. In 2017, Forbes ranked Tyler on its 'Most Innovative Growth Companies' list, and Fortune included Tyler on its '100 Fastest-Growing Companies' list. Headquartered in Plano, Texas, Tyler has more than 4,200 employees in multiple divisional and regional offices across the U.S. You can learn more about Tyler Technologies at