Applications Implementation Specialist Swinerton
Concord, CA

Job Description

We're committed to bringing passion and customer focus to the business.

Job Description Summary:

Train and support Swinerton field applications to improve adoption, awareness and use. Support the day to day needs of our employees regarding field applications.

Job Description:

General Responsibilities:

* Design and implement field technology training programs across the organization
* Provide coaching and training to employees
* Track training and adoption metrics for targeted field technology applications
* Promote awareness around and adoption of critical tools, technologies, and best practices
* Partner with leadership in the business to provide comprehensive training programs covering both technology and business training.
* Build relationships throughout the company that will assist with understanding business challenges and how we can improve adoption of our field applications
* Attend regional and divisional meetings (Ex. PM/PE Meetings, Division Operations Meetings, etc.) as required to gain an understanding of how adoption can be improved.
* Participate in Business Technology Projects as a subject matter expert, tester, and/or trainer
* Participate in the research, design, development, testing, delivery and training of new and modified business processes, reports, and tools
* Work with project teams on problems and challenges and understand what innovations are being implemented locally
* Attend conferences and workshops applicable to targeted field technologies
* Assist Regional Solutions Managers, as needed
* Recurring monthly travel required (local and interstate)
* Other responsibilities as assigned

Training Specific:

* Develop training plans and materials for business technologies and processes
* Provide employee training for existing and newly implemented technologies
* Coordinate training for employees and teams, as needed
* Coordinate/provide training for external partners as necessary for critical technologies and processes
* Maintain a network of subject matter experts for critical technologies and business processes
* Keep training programs current and engaging

Support Specific:

* Answer employee questions or facilitate resolutions regarding tools and processes
* Work with other Business Technology members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved
* Create and maintain support materials including self‐help knowledge articles
* Develop and maintain business process and configuration documentation
* Process and manage Fresh Service tickets as applicable

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!