Jacada Provides a True Omnichannel Customer Experience.

We drive increased revenue and loyalty by blending the Digital and Voice Experience with your Agents creating an effortless customer journey.

Jacada enables organizations to deliver effortless customer self service and agent assisted interactions by implementing cutting‐edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store.

Since 1990 Jacada solutions have helped organizations improve customer experiences and reduce operational costs. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment in far less than 12 months of deployment. Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Chennai, India; and Herzliya, Israel.